Dolina Narzanov Zheleznovodsk

Comfort and Suite rooms are equipped with a hair dryer.

The sanatorium is within walking distance from the Beshtau station.

You can get from Mineralnye Vody airport to the sanatorium by taxi.

The sanatorium is located near the Beshtau train station, where there is also a public transport stop.

The nearest ATM is located in Zheleznovodsk.

Early check-in is available if there are free rooms. With prior booking and the need for early check-in (from 02:00 to 14:00), the guest pays an additional 50% of the room rate for the day of check-in according to the hotel tariff; for early check-in from 00:00 to 02:00, the guest pays 100% of the cost for the previous night’s stay in the chosen room category according to the hotel tariff, as per clause 27 of the Resolution of the Government of the Russian Federation dated November 18, 2020, No. 1853 "On Approval of the Rules for Providing Hotel Services in the Russian Federation." For participants of the AZIMUT Bonus program, early check-in may be provided free of charge from 9:00 if there are available rooms.

The possibility of late check-out is clarified on the day of departure. For extending the stay from 12:00 to 00:00 on the same day, a fee of 50% of the daily room rate according to the hotel tariff will be charged. If a guest plans to stay in the room after 00:00, a charge of 100% of the daily cost of accommodation will apply. For participants of the AZIMUT Bonus program, late check-out until 16:00 is provided free of charge if there are available rooms.

Yes, please contact the front desk staff, and they will store your luggage.

For accommodation at the sanatorium, guests must present a Russian passport. For children under 14 years old, birth certificates are required.

The following documents must also be provided:

• A sanatorium-resort card of the established form, obtained no earlier than 2 months before arrival (paid registration is possible at the sanatorium),
• An epidemiological certificate.

For children aged 4 and older:

• A sanatorium-resort card (form 076/u),
• An enterobiasis test (obtained no earlier than 10 days before arrival),
• A dermatologist's conclusion confirming the absence of infectious skin diseases.

Sanatorium-resort treatment is not provided for children under 4 years old, but all documents must be presented for accommodation, except for the sanatorium-resort card. Check-in for individuals under 18 years old without legal representatives is allowed only if written consent from one of the legal representatives is provided by the accompanying person.

Yes, if you plan to be away for more than one day, please inform the administration.

No, the sanatorium has a selective menu.

You can find information on our official website or from the reception staff by phone +7 (928) 010 64 55.

You can call the reception at this Number: +7 (87932) 5 11 56.

The medical profile of the sanatorium includes gastrointestinal diseases and diseases of the kidneys and urinary system.

Confirmation of successful payment is a receipt sent via email after booking, along with a confirmation from the resort. If a duplicate receipt is needed, the guest can notify the receptionist.

The resort operates on a guaranteed reservation basis, with a minimum 30% deposit. The remaining amount is paid directly at the reception desk.

When accommodating a large group or purchasing a spa vacation at the company's expense, you must contact the sales department by phone: +7 (928) 010 64 55.

AZIMUT Bonus members have access to 4 statuses, which are assigned depending on the number of points and nights earned within 365 days:

Bonus, Silver, Gold, Platinum.

Each status allows loyalty program members to enjoy privileges at participating AZIMUT network hotels.* section.
You can find a detailed list of privileges in the "AZIMUT Bonus Benefits".

These privileges can only be used by the AZIMUT Bonus program member in whose name the personal account on the website and the bonus account are registered. They are granted to the member based on their status on the date of arrival at the hotel and provided that the booking was made through the company's official sales channels: the official website or by phone.

* A-Hotels do not participate in the AZIMUT Bonus loyalty program.

Maintaining your status in the loyalty program depends on how often you visit AZIMUT hotels and how many points and/or nights you have accumulated.

There are four status tiers in the loyalty program, which are assigned according to the number of points and nights earned. You are initially assigned the Bonus status. Your status changes as soon as you meet the conditions for a new tier, as outlined below:

Silver Status: from 70,000 points and/or 10 nights,
Gold Status: from 150,000 points and/or 30 nights,
Platinum Status: from 300,000 points and/or 50 nights.

If, within 12 months of being assigned a Silver, Gold, or Platinum status, you confirm it by accumulating the required number of points or nights (for example, 150,000 points or 30 nights for Gold), your current status is retained for another 12 months. Therefore, when your status expires, your new status is calculated based on the points and nights credited to your account over the 12 months since the status was assigned.

You can track your points and nights balance in your personal account.

You do not need to present a card to get a discount. You can only book accommodation at special loyalty program rates on our official website.

Platinum status loyalty program members can receive a 20% discount at on-site bars and restaurants by charging the bill to their room, provided they have linked their AZIMUT Bonus membership number in advance.

Yes, the hotel has elements of an accessible environment for the comfortable stay of guests. For details on specialized rooms and services, we recommend contacting the hotel directly — staff will be happy to provide advice and help you choose a suitable accommodation option.