About sanatorium

The Dolina Narzanov Zheleznovodsk Health Resort lies in the foothill of the Mount Beshtau, 5 km away from Zheleznovodsk. The huge forest of deciduous trees surrounds the health resort: oaks, hornbeams, lindens, ash trees, beeches are found here. The lush forest makes the air exceptionally fresh and humid. The air is free of dust and pollutants and rich in oxygen. The trees are the natural source of biologically active compounds called the phytoncides, which prevent the spreading of microorganisms capable of causing disease.
The resort enjoys a remarkable bioclimate: the summers are not too hot, the winters are moderate, temperature fluctuations throughout the day are almost negligible, the average temperature in July is 21°C. According to biologists the region contains over 1,300 botanical species, 125 of them being medicinal plants. Due to a marvelous ecological balance the local forests are inhabited by deer, roe deer and multiple species of small animals.
The Dolina Narzanov Zheleznovodsk is a balneotherapeutic health resort. We specialize in treatment and prevention of kidney issues, urinary tract infections and urological diseases. The local mineral waters help with the treatment. The deeper the water is deposited, the more valuable minerals it contains. Near Zheleznovodsk the water is deposited at the depth of approx. one and a half kilometers below surface, making it one of the deepest mineral water deposits in the country.

Near the sanatorium

Facilities

Wellness Zheleznovodsk
The combination of unique natural factors and a modern medical base at the Dolina Narzanov sanatorium in Zheleznovodsk has a beneficial effect on the body, strengthens the immune system, and restores vital energy.

Отзывы наших гостей

Dolina Narzanov Zheleznovodsk

FAQ

Are there any benefits to online booking?

Our guests are the first to learn about promotions and discounts that are available exclusively on our website. By registering for the AZIMUT Bonus loyalty program, you will earn points and nights for every stay booked through the website, as well as receive additional discounts on all rates.

Is online booking safe?

Our website does not store any users’ payment data. Payments are processed through secure online payment gateways that ensure maximum safety. The system uses the HTTPS protocol (all entered data, as well as data transmitted between the payment gateway and the bank, is encrypted) and complies with the international PCI DSS security standards for card payments. Therefore, online booking is reliable and secure.

When should you book a stay at a sanatorium?

Subject to room availability, booking can be made at any time convenient for you and in any way that suits you. Early booking is beneficial, as the price depends on the occupancy of rooms in the selected category and the season. We also recommend booking in advance due to the small capacity of the sanatorium, which has only 52 rooms.

How can I check my booking request?

You can find information about your booking in the confirmation sent to the email address you provided during booking, or in your Personal Account created on our website.

Can I book a room in my name for another guest to stay in it?

This is possible if you make a reservation through the website or the sanatorium’s booking service. Upon check-in, you should inform the staff or update your booking in advance by phone or email. According to the rules, guests must present their passport at check-in and stay under their own name.

Can I book several rooms under one surname?

Yes, it is possible to book multiple rooms at the same time. The sanatorium staff will contact you to уточнить the names of all guests who will be staying.

Can a booking be cancelled?

For non-guaranteed bookings (i.e., without advance payment), the reservation will be cancelled after 3 banking days. To guarantee your reservation, we recommend paying at least 30% of the cost of your sanatorium stay in accordance with the terms specified in the booking agreement/invoice.

Can I book a room on a specific floor with a view of the park? How much does it cost?

You can leave your preferences, and there is no additional charge for this. The windows of the rooms overlook either the forest area or the inner courtyard of the sanatorium.

How do I book a stay at a wellness resort?

You can book your stay at the sanatorium in several ways: by phone, email, at the front desk, on the official website, as well as through third-party agencies and online booking platforms.

Please note that when booking through third-party organizations and online platforms, you will not be able to earn points or nights for your stay under the AZIMUT Bonus program*.

How to cancel booking?

You can cancel reservation in your personal account on the website, if you meet the cancellation deadline for the rate you have selected. For additional questions, you can contact the resort directly by phone +7 (87932) 5 59 51, or write to info.dnzh@rzdz.ru.

Are there dishes in the sanatorium rooms?

The rooms are equipped with a water carafe and drinking glasses.

Are there toiletries in the rooms?

The rooms are not equipped with complimentary toiletries.

Are shaving amenities included among the toiletries?

No.

Is there Wi-Fi in the rooms?

Wi-Fi is available throughout the resort free of charge.

Do the TVs support USB/HDMI ports?

Yes, but not in all rooms. Please check with the reception desk for availability.

Can I request a corkscrew for the room?

A corkscrew can be provided upon request.

What is the difference between the room categories?

Rooms differ in size, level of comfort, and the availability of additional sleeping places.

Do you offer accessible rooms for guests with reduced mobility?

Regrettably, the sanatorium does not currently offer specially adapted rooms for guests with reduced mobility.

Are there smoking rooms?

No, smoking is prohibited in the sanatorium building. Smoking is permitted in designated areas.

Are guests permitted to light candles in their rooms?

No, it's prohibited by safety regulations.

Are there adjoining (connecting) rooms?

No adjoining rooms.

Do all rooms have a toilet?

All rooms have private bathrooms.

Is there an iron in the rooms?

There is an ironing room equipped with an ironing board and an iron.

Is there a refrigerator in the rooms?

The rooms have a minibar for chilling drinks.

Есть ли в холодильнике морозильная камера?

Does the refrigerator have a freezer?

Do the rooms have a balcony?

All rooms have balconies.

Is there a washing machine in the room?

Laundry services are available at the sanatorium. Washing machines are not provided in the rooms.

Is there cable TV in the rooms?

No.

Is there a kettle in the room?

No.

Do I need to pay extra for bed linen and towels?

No, this is included in the room price.

How often are the rooms cleaned?

Daily.

Is there a hairdryer in the rooms at the sanatorium?

Comfort and Suite rooms are equipped with a hair dryer.

Is airport pickup available? How much does the transfer cost?

No, the sanatorium does not offer airport transfer services.

How do I get from the sanatorium to the city center?

You can get to the city center by the sanatorium's shuttle service, which operates several times a day between the sanatorium and downtown Zheleznovodsk, or by public transportation or taxi.

How can guests travel from the sanatorium to other towns in the Caucasian Mineral Waters region?

The sanatorium is located near the railway station, from which commuter trains run to Kislovodsk, Yessentuki, Pyatigorsk and Mineralnye Vody.

Is parking available at the sanatorium?

Yes, the sanatorium offers secure on-site parking for an additional fee of 50 RUB per day.

Are minivans charged the same parking rate as regular cars?

Yes.

Will parking be available?

Yes.

Are motorcycles allowed to use the sanatorium's parking facilities, and what is the cost?

There is no separate parking area for motorcycles.

Is there bike parking near the sanatorium?

No.

How do I get to the sanatorium from the train station?

The sanatorium is within walking distance from the Beshtau station.

How to get to the sanatorium from the airport?

You can get from Mineralnye Vody airport to the sanatorium by taxi.

Where is the nearest public transport stop to the sanatorium?

The sanatorium is located near the Beshtau train station, where there is also a public transport stop.

Where are the nearest ATM/VTB branch?

The nearest ATM is located in Zheleznovodsk.

What time can I check into the sanatorium?

Check-in starts at 14:00 as standard, the reception desk is open around the clock.

Is there an option for early check-in/late check-out, and how much does it cost? What should I do if I arrive in the city late at night?

Early check-in is available if there are free rooms. With prior booking and the need for early check-in (from 02:00 to 14:00), the guest pays an additional 50% of the room rate for the day of check-in according to the hotel tariff; for early check-in from 00:00 to 02:00, the guest pays 100% of the cost for the previous night’s stay in the chosen room category according to the hotel tariff, as per clause 27 of the Resolution of the Government of the Russian Federation dated November 18, 2020, No. 1853 "On Approval of the Rules for Providing Hotel Services in the Russian Federation." For participants of the AZIMUT Bonus program, early check-in may be provided free of charge from 9:00 if there are available rooms.

The possibility of late check-out is clarified on the day of departure. For extending the stay from 12:00 to 00:00 on the same day, a fee of 50% of the daily room rate according to the hotel tariff will be charged. If a guest plans to stay in the room after 00:00, a charge of 100% of the daily cost of accommodation will apply. For participants of the AZIMUT Bonus program, late check-out until 16:00 is provided free of charge if there are available rooms.

Is it possible to leave my luggage somewhere on the day of check-in before arrival and until the evening on the day of departure?

Yes, please contact the front desk staff, and they will store your luggage.

Is the reception open 24 hours?

Yes, we welcome guests 24/7.

What documents are needed to check into a sanatorium?

For accommodation at the sanatorium, guests must present a Russian passport. For children under 14 years old, birth certificates are required.

The following documents must also be provided:

  • A sanatorium-resort card of the established form, obtained no earlier than 2 months before arrival (paid registration is possible at the sanatorium),
  • An epidemiological certificate.

For children aged 4 and older:

  • A sanatorium-resort card (form 076/u),
  • An enterobiasis test (obtained no earlier than 10 days before arrival),
  • A dermatologist's conclusion confirming the absence of infectious skin diseases.

Sanatorium-resort treatment is not provided for children under 4 years old, but all documents must be presented for accommodation, except for the sanatorium-resort card. Check-in for individuals under 18 years old without legal representatives is allowed only if written consent from one of the legal representatives is provided by the accompanying person.

Is it possible to check a second guest into a sanatorium without a passport?

No. All guests staying in the room are required to present a valid passport at check-in.

I lost my booking confirmation number, what should I do?

A resort employee will be able to find your reservation by your last name and first name.

Do I need to present documents for the child?

For check-in of minors under the age of 14, a parent, adoptive parent, guardian, or other accompanying adult must present: their own identity document, the child's birth certificate, and written consent from one of the child's legal representatives authorizing the accompaniment. For minors aged 14 and older checking in without a legal representative present, check-in is permitted upon presentation of: the minor's identity document, and written consent from one of the legal representatives.

Is it possible to leave the sanatorium?

Yes, if you plan to be away for more than one day, please inform the administration.

Can I stay incognito?

No. We guarantee that the sanatorium does not share guests’ personal data with third parties, except in cases where providing information is a legal obligation under the laws of the Russian Federation. However, guests are required to present an identity document at check-in.

What time and in what format is breakfast served? How much does it cost?

The sanatorium offers four meals a day with a customized dietary menu. A dietitian will recommend dishes that help enhance the therapeutic effect of your treatment.

Does the sanatorium offer lunch or dinner?

Yes, the sanatorium provides four daily meals with a customized dietary menu.

Where is the nearest grocery store? And where can I find the nearest home goods store?

There is shop within walking distance from the sanatorium.

What restaurants and bars are there at the resort? How do they operate, and what menu do they offer?

There are no restaurants on the sanatorium premises. The nearest restaurants are located within the city.

Is there an a la carte menu?

No, the sanatorium has a selective menu.

Is laundry service available at the sanatorium?

Yes, information about laundry services, including prices and turnaround times, is provided in every room.

Is air conditioning available in the rooms?

All rooms are equipped with air conditioning.

Is there a smoking area at the sanatorium?

Yes, the sanatorium has designated smoking areas.

Is the reception available around the clock?

Yes, check-in is available 24/7.

Is there an elevator at the sanatorium?

Yes, the sanatorium buildings are equipped with elevators.

Can I bring a dog or a cat with me?

No.

Can excursions and transfers be arranged through the sanatorium?

Yes, excursions can be arranged through the sanatorium’s tour desk.

Are visitors allowed at the sanatorium? What are the visiting hours?

Guest visits are allowed between 8:00 AM and 10:00 PM.

Does the sanatorium have a designated area for working on a laptop?

Yes, in the sanatorium lobby.

How many floors are there in the sanatorium?

It has five floors.

What is your Wi-Fi password?

The Wi-Fi password is provided at the time of check-in by the administrator.

Where can I get information about all the sanatorium's services?

You can find information on our official website or from the reception staff by phone +7 (928) 010 64 55.

How do I call the reception?

You can call the reception at this Number: +7 (87932) 5 11 56.

Does the hotel offer spa or sauna services, and what are the prices?

Yes, an infrared cabin is available. Please check the website for prices.

Is there a swimming pool at the sanatorium?

No.

Is there a gym/fitness room available at the sanatorium?

Yes, the sanatorium has table tennis, billiards, and a gym.

What extra medical services can guests receive at the sanatorium?

You can find information about additional medical services on our website.

What medical programs are available at the sanatorium?

The sanatorium offers hydrotherapy, mud therapy, thermal therapy, and аппарат-based physiotherapy treatments.

Do you have a medical license?

Yes, the license is available on the official website.

Which medical services are included in the price of the stay?

The list of medical services varies depending on the selected treatment program. Full details are available on our website.

What is the medical profile of your sanatorium?

The medical profile of the sanatorium includes gastrointestinal diseases and diseases of the kidneys and urinary system.

Can a child under the age of 18 check in without their parents? What documents are required?

Yes. For the check-in of minors under the age of 14, a parent, adoptive parent, guardian, or other accompanying adult must present their identification document, the child's birth certificate, and written consent from one of the child's legal representatives authorizing the accompaniment. For minors aged 14 and over, check-in without a parent or other legal representative present is permitted upon presentation of the minor's identification document and written consent from one of their legal representatives.

Does the restaurant offer a children's menu and high chairs?

Yes, a children's menu and high chairs are available at the sanatorium.

Is there a children's playground nearby? Are there any other activities or entertainment options for children?

Yes, there is a children's play area located on the sanatorium's grounds.

Is there a children's playroom at the sanatorium?

No.

Is there a stroller storage room at the sanatorium?

No.

Why is the room rate shown on the website lower than the price quoted at the reception desk?

This is because the rate provided at the reception desk does not include any possible discounts on promotions and special offers, as is the case when booking on the official website.

Why are the room rates different for different dates? What does this depend on?

Dynamic pricing depends on the resort's occupancy and medical program.

What is included in the price of accommodation?

The sanatorium package includes accommodation, meals, a medical treatment program, and cultural and recreational activities. You can find a detailed description of the included services in the description of your selected rate plan.

Is there a QR code on your receipts?

Yes, all receipts issued by the resort include a QR code.

Is it possible to split the payment among several people?

Yes, this is possible. Please inform the reception desk before paying.

Is it necessary to put down a deposit?

No.

Can I pay for accommodation through my company, how can I do this?

For payment by bank transfer, please send a request to dn.essentuki@azimuthotels.com and include your company's details. We will issue an invoice for payment.

Do guests have to pay a resort fee at the sanatorium?

Yes, a resort fee of 100 RUB per day applies to all guests, except for those who belong to exempt (privileged) categories of citizens.

Does the sanatorium work with or without VAT?

Sanatorium treatment, as well as paid medical treatment, are not subject to VAT. All other paid services are subject to VAT.

What other additional fees can there be?

There are no mandatory fees on the part of the sanatorium. However, additional services of the sanatorium are provided for a fee. The price can be found on the website.

Can I pay in cash/by card upon arrival?
Payment can be made in cash or by bank card.
Did my reservation payment go through? Can I get a duplicate receipt?

Confirmation of successful payment is a receipt sent via email after booking, along with a confirmation from the resort. If a duplicate receipt is needed, the guest can notify the receptionist.

Is prepayment required when booking a room? What payment methods are available?

The resort operates on a guaranteed reservation basis, with a minimum 30% deposit. The remaining amount is paid directly at the reception desk.

How much does a package stay cost?

 The cost of a sanatorium-resort stay depends on the travel dates, the selected medical program, and the room category. You can calculate the price and make a reservation on the website.

Are there discounts for pensioners at the sanatorium?

Pensioners do not receive discounts; however, on the website you can take advantage of beneficial rates for AZIMUT Bonus loyalty program members, as well as book early-bird offers or non-refundable rates.

Is there a discount for staying in a large group?

When accommodating a large group or purchasing a spa vacation at the company's expense, you must contact the sales department by phone: +7 (928) 010 64 55.

Are there any discounts for children, and from what age can children stay at the sanatorium?

Children can stay at the sanatorium with their parents from birth (0+). Health and wellness packages are available from the age of 4. You can check the prices on the website.

How can I activate my account and confirm my agreement with the AZIMUT Bonus program terms?

You can activate your account and confirm your participation in the AZIMUT Bonus loyalty program via the welcome email we will send to your inbox upon registration.Don't forget to confirm your participation to earn points for your stays at the chain's hotels.

Can several people use the same AZIMUT Bonus loyalty card at the same time?

No, two people cannot use the same AZIMUT Bonus card. The AZIMUT Bonus loyalty card is strictly personal and cannot be transferred to another person.

How can I use my accumulated AZIMUT Bonus points?

В рамках участия в программе лояльности AZIMUT Bonus вы можете воспользоваться своими баллами следующим образом: 1. Забронировать тариф за баллы на нашем сайте и полностью оплатить свое проживание накопленными баллами. 2. Конвертировать баллы AZIMUT Bonus в баллы партнерских программ в вашем личном кабинете на сайте в разделе «Партнерские программы».

I am a loyalty program member. Can I apply my discount when booking over the phone?

The AZIMUT Bonus loyalty discount is only available when booking through your personal account on our official website.

: What services at the sanatorium can be paid for with a bonus card?

 You can use your AZIMUT Bonus points by selecting a points-based rate on our official website and using them to pay for the full cost of accommodation at any AZIMUT network hotel. Find out more at AZIMUT Hotels Bonus Program: https://azimuthotels.com/en/bonus.

What are the terms of use for the AZIMUT Bonus loyalty program privileges?

AZIMUT Bonus members have access to 4 statuses, which are assigned depending on the number of points and nights earned within 365 days:

Bonus, Silver, Gold, Platinum.

Each status allows loyalty program members to enjoy privileges at participating AZIMUT network hotels.* section.
You can find a detailed list of privileges in the "AZIMUT Bonus Benefits".

These privileges can only be used by the AZIMUT Bonus program member in whose name the personal account on the website and the bonus account are registered. They are granted to the member based on their status on the date of arrival at the hotel and provided that the booking was made through the company's official sales channels: the official website or by phone.

* A-Hotels do not participate in the AZIMUT Bonus loyalty program.

Why has my status in the AZIMUT Bonus loyalty program changed?

Maintaining your status in the loyalty program depends on how often you visit AZIMUT hotels and how many points and/or nights you have accumulated.

There are four status tiers in the loyalty program, which are assigned according to the number of points and nights earned. You are initially assigned the Bonus status. Your status changes as soon as you meet the conditions for a new tier, as outlined below:

Silver Status: from 70,000 points and/or 10 nights,
Gold Status: from 150,000 points and/or 30 nights,
Platinum Status: from 300,000 points and/or 50 nights.

If, within 12 months of being assigned a Silver, Gold, or Platinum status, you confirm it by accumulating the required number of points or nights (for example, 150,000 points or 30 nights for Gold), your current status is retained for another 12 months. Therefore, when your status expires, your new status is calculated based on the points and nights credited to your account over the 12 months since the status was assigned.

You can track your points and nights balance in your personal account.

Do I need to present a card to receive a discount?

You do not need to present a card to get a discount. You can only book accommodation at special loyalty program rates on our official website.

Platinum status loyalty program members can receive a 20% discount at on-site bars and restaurants by charging the bill to their room, provided they have linked their AZIMUT Bonus membership number in advance.

Do you have a license, and where can I see it?

Yes, we have a license, and it can be viewed here.

Where can I see the prices for services?

Service prices are available in the “Medical Services” section.

Which documents are required for check-in at the sanatorium?

You can find the documents here.

Which documents are required for children’s check-in at the sanatorium?

Information about the required check-in documents can be found in the article.

What documents are needed to register foreign citizens?

A passport and a migration card are required. For visa-required foreign guests, the visa is stamped in the passport.

Is it possible to obtain a visa invitation voucher from the sanatorium for a tourist visa application?

No.

Do you register foreign citizens?

Yes.

Does the staff speak English?

No.

How to cancel a booking?

Reservations may be cancelled through your personal account on our website, as long as the cancellation is made within the time frame allowed by the conditions of your chosen rate. For further assistance, you may contact the sanatorium directly. Our phone number and email can be found in the Contacts section.

Is there a penalty for late cancellation?

The late cancellation fee depends on the terms of the booked rate. Cancellation deadlines are specified in the booking confirmation.

When will the money be returned if the reservation is canceled if there was an advance payment?

Card refunds can rarely take up to 45 business days, depending on the performance of partner banks. However, it usually occurs within just a few days. You must complete a refund application.

Can a reservation be canceled without my knowledge?

For non-guaranteed check-in (without prepayment), the reservation may be cancelled after 3 banking days. Guaranteed reservations are held until 12:00 PM local time on the day following the check-in date.

How to change booking dates?

You can change the dates of your stay in the same way you booked your stay, that is, in your personal account, through the reservation department, or by request to the agency through which the reservation was made.

How do I change my category in advance? How do I change my category upon arrival at the resort?

Гость может изменить категорию номера в личном кабинете при условии бронирования через сайт; при бронировании по телефону или электронной почте изменения вносятся по телефону или по электронной почте. Если вы хотите изменить категорию номера при заезде, сообщите об этом менеджеру на стойке. При повышении категории номера надо доплатить разницу между забронированной категорией и той, в которую вы хотите заселиться, по существующему тарифу. Для участников программы лояльности предусмотрены отдельные условия.

Will money be returned if I leave the resort ahead of schedule?

If the tariff conditions allow it. Refunds are made using the same method you used to pay.

Is there an accessible environment for guests with disabilities at the hotel?

Yes, the hotel has elements of an accessible environment for the comfortable stay of guests. For details on specialized rooms and services, we recommend contacting the hotel directly — staff will be happy to provide advice and help you choose a suitable accommodation option.

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1A Glinki St., Beshtau Railway Station, Zheleznovodsk, Stavropol Krai
+7 (87932) 5 11 56 Reception and Check-in Service
+7 (800) 555 27 77 Booking Service
+7 (87932) 5 19 51 Sales Department
+7 (87932) 5 51 09 Secretary
info.dnzh@rzdz.ru Sales Department
service@rzdz.ru Quality Control Service
АО "РЖД-ЗДОРОВЬЕ"
INN/KPP 7703715816/262743001
OGRN 7703715816