About sanatorium
The Dolina Narzanov Zheleznovodsk Health Resort lies in the foothill of the Mount Beshtau, 5 km away from Zheleznovodsk. The huge forest of deciduous trees surrounds the health resort: oaks, hornbeams, lindens, ash trees, beeches are found here. The lush forest makes the air exceptionally fresh and humid. The air is free of dust and pollutants and rich in oxygen. The trees are the natural source of biologically active compounds called the phytoncides, which prevent the spreading of microorganisms capable of causing disease.
The resort enjoys a remarkable bioclimate: the summers are not too hot, the winters are moderate, temperature fluctuations throughout the day are almost negligible, the average temperature in July is 21°C. According to biologists the region contains over 1,300 botanical species, 125 of them being medicinal plants. Due to a marvelous ecological balance the local forests are inhabited by deer, roe deer and multiple species of small animals.
The Dolina Narzanov Zheleznovodsk is a balneotherapeutic health resort. We specialize in treatment and prevention of kidney issues, urinary tract infections and urological diseases. The local mineral waters help with the treatment. The deeper the water is deposited, the more valuable minerals it contains. Near Zheleznovodsk the water is deposited at the depth of approx. one and a half kilometers below surface, making it one of the deepest mineral water deposits in the country.
Near the sanatorium
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Cascade staircase
Ferrum Square
The Permafrost Cave
Pyatigorsk Center
Yessentuki Center
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Mineralnye Vody Airport
Zheleznovodsk Railway Station
Beshtau station
Mineralnye Vody Railway station
Electric train to Beshtau station
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Tours of the North Caucasus
Terrancours
Karaoke
Rental of gazebos with barbecue
Evening animation
Medical Programs
Facilities
Special Offers
Отзывы наших гостей
FAQ
Our guests are the first to learn about promotions and discounts that are available exclusively on our website. By registering for the AZIMUT Bonus loyalty program, you will earn points and nights for every stay booked through the website, as well as receive additional discounts on all rates.
Our website does not store any users’ payment data. Payments are processed through secure online payment gateways that ensure maximum safety. The system uses the HTTPS protocol (all entered data, as well as data transmitted between the payment gateway and the bank, is encrypted) and complies with the international PCI DSS security standards for card payments. Therefore, online booking is reliable and secure.
Subject to room availability, booking can be made at any time convenient for you and in any way that suits you. Early booking is beneficial, as the price depends on the occupancy of rooms in the selected category and the season. We also recommend booking in advance due to the small capacity of the sanatorium, which has only 52 rooms.
You can find information about your booking in the confirmation sent to the email address you provided during booking, or in your Personal Account created on our website.
This is possible if you make a reservation through the website or the sanatorium’s booking service. Upon check-in, you should inform the staff or update your booking in advance by phone or email. According to the rules, guests must present their passport at check-in and stay under their own name.
Yes, it is possible to book multiple rooms at the same time. The sanatorium staff will contact you to уточнить the names of all guests who will be staying.
For non-guaranteed bookings (i.e., without advance payment), the reservation will be cancelled after 3 banking days. To guarantee your reservation, we recommend paying at least 30% of the cost of your sanatorium stay in accordance with the terms specified in the booking agreement/invoice.
You can leave your preferences, and there is no additional charge for this. The windows of the rooms overlook either the forest area or the inner courtyard of the sanatorium.
You can book your stay at the sanatorium in several ways: by phone, email, at the front desk, on the official website, as well as through third-party agencies and online booking platforms.
Please note that when booking through third-party organizations and online platforms, you will not be able to earn points or nights for your stay under the AZIMUT Bonus program*.
You can cancel reservation in your personal account on the website, if you meet the cancellation deadline for the rate you have selected. For additional questions, you can contact the resort directly by phone +7 (87932) 5 59 51, or write to info.dnzh@rzdz.ru.
The rooms are equipped with a water carafe and drinking glasses.
The rooms are not equipped with complimentary toiletries.
No.
Wi-Fi is available throughout the resort free of charge.
Yes, but not in all rooms. Please check with the reception desk for availability.
A corkscrew can be provided upon request.
Rooms differ in size, level of comfort, and the availability of additional sleeping places.
Regrettably, the sanatorium does not currently offer specially adapted rooms for guests with reduced mobility.
No, smoking is prohibited in the sanatorium building. Smoking is permitted in designated areas.
No, it's prohibited by safety regulations.
No adjoining rooms.
All rooms have private bathrooms.
There is an ironing room equipped with an ironing board and an iron.
The rooms have a minibar for chilling drinks.
Does the refrigerator have a freezer?
All rooms have balconies.
Laundry services are available at the sanatorium. Washing machines are not provided in the rooms.
No.
No.
No, this is included in the room price.
Daily.
Comfort and Suite rooms are equipped with a hair dryer.
No, the sanatorium does not offer airport transfer services.
You can get to the city center by the sanatorium's shuttle service, which operates several times a day between the sanatorium and downtown Zheleznovodsk, or by public transportation or taxi.
The sanatorium is located near the railway station, from which commuter trains run to Kislovodsk, Yessentuki, Pyatigorsk and Mineralnye Vody.
Yes, the sanatorium offers secure on-site parking for an additional fee of 50 RUB per day.
Yes.
Yes.
There is no separate parking area for motorcycles.
No.
The sanatorium is within walking distance from the Beshtau station.
You can get from Mineralnye Vody airport to the sanatorium by taxi.
The sanatorium is located near the Beshtau train station, where there is also a public transport stop.
The nearest ATM is located in Zheleznovodsk.
Check-in starts at 14:00 as standard, the reception desk is open around the clock.
Early check-in is available if there are free rooms. With prior booking and the need for early check-in (from 02:00 to 14:00), the guest pays an additional 50% of the room rate for the day of check-in according to the hotel tariff; for early check-in from 00:00 to 02:00, the guest pays 100% of the cost for the previous night’s stay in the chosen room category according to the hotel tariff, as per clause 27 of the Resolution of the Government of the Russian Federation dated November 18, 2020, No. 1853 "On Approval of the Rules for Providing Hotel Services in the Russian Federation." For participants of the AZIMUT Bonus program, early check-in may be provided free of charge from 9:00 if there are available rooms.
The possibility of late check-out is clarified on the day of departure. For extending the stay from 12:00 to 00:00 on the same day, a fee of 50% of the daily room rate according to the hotel tariff will be charged. If a guest plans to stay in the room after 00:00, a charge of 100% of the daily cost of accommodation will apply. For participants of the AZIMUT Bonus program, late check-out until 16:00 is provided free of charge if there are available rooms.
Yes, please contact the front desk staff, and they will store your luggage.
Yes, we welcome guests 24/7.
For accommodation at the sanatorium, guests must present a Russian passport. For children under 14 years old, birth certificates are required.
The following documents must also be provided:
- A sanatorium-resort card of the established form, obtained no earlier than 2 months before arrival (paid registration is possible at the sanatorium),
- An epidemiological certificate.
For children aged 4 and older:
- A sanatorium-resort card (form 076/u),
- An enterobiasis test (obtained no earlier than 10 days before arrival),
- A dermatologist's conclusion confirming the absence of infectious skin diseases.
Sanatorium-resort treatment is not provided for children under 4 years old, but all documents must be presented for accommodation, except for the sanatorium-resort card. Check-in for individuals under 18 years old without legal representatives is allowed only if written consent from one of the legal representatives is provided by the accompanying person.
No. All guests staying in the room are required to present a valid passport at check-in.
A resort employee will be able to find your reservation by your last name and first name.
For check-in of minors under the age of 14, a parent, adoptive parent, guardian, or other accompanying adult must present: their own identity document, the child's birth certificate, and written consent from one of the child's legal representatives authorizing the accompaniment. For minors aged 14 and older checking in without a legal representative present, check-in is permitted upon presentation of: the minor's identity document, and written consent from one of the legal representatives.
Yes, if you plan to be away for more than one day, please inform the administration.
No. We guarantee that the sanatorium does not share guests’ personal data with third parties, except in cases where providing information is a legal obligation under the laws of the Russian Federation. However, guests are required to present an identity document at check-in.
The sanatorium offers four meals a day with a customized dietary menu. A dietitian will recommend dishes that help enhance the therapeutic effect of your treatment.
Yes, the sanatorium provides four daily meals with a customized dietary menu.
There is shop within walking distance from the sanatorium.
There are no restaurants on the sanatorium premises. The nearest restaurants are located within the city.
No, the sanatorium has a selective menu.
Yes, information about laundry services, including prices and turnaround times, is provided in every room.
All rooms are equipped with air conditioning.
Yes, the sanatorium has designated smoking areas.
Yes, check-in is available 24/7.
Yes, the sanatorium buildings are equipped with elevators.
No.
Yes, excursions can be arranged through the sanatorium’s tour desk.
Guest visits are allowed between 8:00 AM and 10:00 PM.
Yes, in the sanatorium lobby.
It has five floors.
The Wi-Fi password is provided at the time of check-in by the administrator.
You can find information on our official website or from the reception staff by phone +7 (928) 010 64 55.
You can call the reception at this Number: +7 (87932) 5 11 56.
Yes, an infrared cabin is available. Please check the website for prices.
No.
Yes, the sanatorium has table tennis, billiards, and a gym.
You can find information about additional medical services on our website.
The sanatorium offers hydrotherapy, mud therapy, thermal therapy, and аппарат-based physiotherapy treatments.
Yes, the license is available on the official website.
The list of medical services varies depending on the selected treatment program. Full details are available on our website.
The medical profile of the sanatorium includes gastrointestinal diseases and diseases of the kidneys and urinary system.
Yes. For the check-in of minors under the age of 14, a parent, adoptive parent, guardian, or other accompanying adult must present their identification document, the child's birth certificate, and written consent from one of the child's legal representatives authorizing the accompaniment. For minors aged 14 and over, check-in without a parent or other legal representative present is permitted upon presentation of the minor's identification document and written consent from one of their legal representatives.
Yes, a children's menu and high chairs are available at the sanatorium.
Yes, there is a children's play area located on the sanatorium's grounds.
No.
No.
This is because the rate provided at the reception desk does not include any possible discounts on promotions and special offers, as is the case when booking on the official website.
Dynamic pricing depends on the resort's occupancy and medical program.
The sanatorium package includes accommodation, meals, a medical treatment program, and cultural and recreational activities. You can find a detailed description of the included services in the description of your selected rate plan.
Yes, all receipts issued by the resort include a QR code.
Yes, this is possible. Please inform the reception desk before paying.
No.
For payment by bank transfer, please send a request to dn.essentuki@azimuthotels.com and include your company's details. We will issue an invoice for payment.
Yes, a resort fee of 100 RUB per day applies to all guests, except for those who belong to exempt (privileged) categories of citizens.
Sanatorium treatment, as well as paid medical treatment, are not subject to VAT. All other paid services are subject to VAT.
There are no mandatory fees on the part of the sanatorium. However, additional services of the sanatorium are provided for a fee. The price can be found on the website.
Confirmation of successful payment is a receipt sent via email after booking, along with a confirmation from the resort. If a duplicate receipt is needed, the guest can notify the receptionist.
The resort operates on a guaranteed reservation basis, with a minimum 30% deposit. The remaining amount is paid directly at the reception desk.
The cost of a sanatorium-resort stay depends on the travel dates, the selected medical program, and the room category. You can calculate the price and make a reservation on the website.
Pensioners do not receive discounts; however, on the website you can take advantage of beneficial rates for AZIMUT Bonus loyalty program members, as well as book early-bird offers or non-refundable rates.
When accommodating a large group or purchasing a spa vacation at the company's expense, you must contact the sales department by phone: +7 (928) 010 64 55.
Children can stay at the sanatorium with their parents from birth (0+). Health and wellness packages are available from the age of 4. You can check the prices on the website.
You can activate your account and confirm your participation in the AZIMUT Bonus loyalty program via the welcome email we will send to your inbox upon registration.Don't forget to confirm your participation to earn points for your stays at the chain's hotels.
No, two people cannot use the same AZIMUT Bonus card. The AZIMUT Bonus loyalty card is strictly personal and cannot be transferred to another person.
В рамках участия в программе лояльности AZIMUT Bonus вы можете воспользоваться своими баллами следующим образом: 1. Забронировать тариф за баллы на нашем сайте и полностью оплатить свое проживание накопленными баллами. 2. Конвертировать баллы AZIMUT Bonus в баллы партнерских программ в вашем личном кабинете на сайте в разделе «Партнерские программы».
The AZIMUT Bonus loyalty discount is only available when booking through your personal account on our official website.
You can use your AZIMUT Bonus points by selecting a points-based rate on our official website and using them to pay for the full cost of accommodation at any AZIMUT network hotel. Find out more at AZIMUT Hotels Bonus Program: https://azimuthotels.com/en/bonus.
AZIMUT Bonus members have access to 4 statuses, which are assigned depending on the number of points and nights earned within 365 days:
Bonus, Silver, Gold, Platinum.
Each status allows loyalty program members to enjoy privileges at participating AZIMUT network hotels.* section.
You can find a detailed list of privileges in the "AZIMUT Bonus Benefits".
These privileges can only be used by the AZIMUT Bonus program member in whose name the personal account on the website and the bonus account are registered. They are granted to the member based on their status on the date of arrival at the hotel and provided that the booking was made through the company's official sales channels: the official website or by phone.
* A-Hotels do not participate in the AZIMUT Bonus loyalty program.
Maintaining your status in the loyalty program depends on how often you visit AZIMUT hotels and how many points and/or nights you have accumulated.
There are four status tiers in the loyalty program, which are assigned according to the number of points and nights earned. You are initially assigned the Bonus status. Your status changes as soon as you meet the conditions for a new tier, as outlined below:
Silver Status: from 70,000 points and/or 10 nights,
Gold Status: from 150,000 points and/or 30 nights,
Platinum Status: from 300,000 points and/or 50 nights.
If, within 12 months of being assigned a Silver, Gold, or Platinum status, you confirm it by accumulating the required number of points or nights (for example, 150,000 points or 30 nights for Gold), your current status is retained for another 12 months. Therefore, when your status expires, your new status is calculated based on the points and nights credited to your account over the 12 months since the status was assigned.
You can track your points and nights balance in your personal account.
You do not need to present a card to get a discount. You can only book accommodation at special loyalty program rates on our official website.
Platinum status loyalty program members can receive a 20% discount at on-site bars and restaurants by charging the bill to their room, provided they have linked their AZIMUT Bonus membership number in advance.
Yes, we have a license, and it can be viewed here.
Service prices are available in the “Medical Services” section.
You can find the documents here.
Information about the required check-in documents can be found in the article.
A passport and a migration card are required. For visa-required foreign guests, the visa is stamped in the passport.
No.
Yes.
No.
Reservations may be cancelled through your personal account on our website, as long as the cancellation is made within the time frame allowed by the conditions of your chosen rate. For further assistance, you may contact the sanatorium directly. Our phone number and email can be found in the Contacts section.
The late cancellation fee depends on the terms of the booked rate. Cancellation deadlines are specified in the booking confirmation.
Card refunds can rarely take up to 45 business days, depending on the performance of partner banks. However, it usually occurs within just a few days. You must complete a refund application.
For non-guaranteed check-in (without prepayment), the reservation may be cancelled after 3 banking days. Guaranteed reservations are held until 12:00 PM local time on the day following the check-in date.
You can change the dates of your stay in the same way you booked your stay, that is, in your personal account, through the reservation department, or by request to the agency through which the reservation was made.
Гость может изменить категорию номера в личном кабинете при условии бронирования через сайт; при бронировании по телефону или электронной почте изменения вносятся по телефону или по электронной почте. Если вы хотите изменить категорию номера при заезде, сообщите об этом менеджеру на стойке. При повышении категории номера надо доплатить разницу между забронированной категорией и той, в которую вы хотите заселиться, по существующему тарифу. Для участников программы лояльности предусмотрены отдельные условия.
If the tariff conditions allow it. Refunds are made using the same method you used to pay.
Yes, the hotel has elements of an accessible environment for the comfortable stay of guests. For details on specialized rooms and services, we recommend contacting the hotel directly — staff will be happy to provide advice and help you choose a suitable accommodation option.