Zhemchuzhina Zauralya

All rooms are equipped with a water carafe and glasses. Superior rooms also feature tea stations with tea pairings.

The rooms are equipped with toiletries.

Shaving kits will be provided upon request upon check-in.

Wi-Fi is free in all rooms and throughout the resort.

Yes.

Yes, upon request.

Rooms vary in size and the availability of extra beds.

The sanatorium accepts people with limited mobility for spa treatment with assistance.

No, smoking is prohibited in the sanatorium building. Smoking is permitted in designated areas.

No, it's prohibited by safety regulations.

No, all rooms have a separate entrance.

Bed dimensions: 90 x 200 (190) cm, 160 x 200 cm.

Yes.

Each building has an ironing room equipped with an ironing board, iron, sink, and antistatic for clothes. Suites and Apartments also have an ironing board and iron.

The rooms have a minibar for chilling drinks.

Yes, but not in all refrigerators.

Almost all rooms have a balcony.

The resort provides laundry services; there are no washing machines in the rooms.

The sanatorium has satellite TV.

No.

Daily.

All rooms are equipped with a hairdryer.

Standard check-in time is 2:00 PM, and the reception desk is open 24 hours a day.

Check-in time for short-term stays of up to three nights, with Friday arrivals, is 5:00 PM.

Early check-in is subject to availability. For advance bookings requiring early check-in between 2:00 AM and 2:00 PM, guests pay an additional 50% of the room rate on the day of check-in at the hotel rate. For early check-in between 12:00 AM and 2:00 AM, guests pay 100% of the cost of the previous night's stay in the selected room category at the hotel rate, in accordance with Section 27 of Russian Government Resolution No. 1853 dated November 18, 2020, "On Approval of the Rules for the Provision of Hotel Services in the Russian Federation." AZIMUT Bonus program participants may enjoy complimentary early check-in from 8:00 AM, subject to availability.

Late check-out options will be confirmed on the day of check-out. For extended stays from 12:00 PM to 6:00 PM of the current day, a 50% charge will be applied to the room rate per day at the hotel rate on the day of departure. If the guest plans to stay in the room after 6:00 PM, 100% of the daily room rate will be charged. AZIMUT Bonus program members can get late check-out until 4:00 PM free of charge, subject to availability.

Yes, please contact the reception desk.

Yes.

To be accommodated at the sanatorium, guests must present a Russian passport. Birth certificates are required for children under 14 y.o.

The following documents must also be provided:

• A standard spa card, obtained no earlier than 2 months before arrival (a fee may be charged for this at the sanatorium),
• A certificate of epidemiological status.

For children 4 years and older:

• A spa card (Form 076/u),
• A pinworm test (obtained no earlier than 10 days before arrival).
• A dermatologist's report on the absence of contagious diseases Skin.

Children under 4 years of age are not provided with spa treatment, but all documents except the spa card are required for accommodation. Persons under 18 years of age may be accommodated in the absence of legal representatives only if the accompanying person provides written consent from one of their legal representatives.

No, all guests staying in the room must present a passport.

A resort employee will be able to find your reservation by your last name and first name.

Yes. To accommodate minors under 14 years of age at the sanatorium, a parent, adoptive parent, guardian, or other accompanying person must present an identity document, the minor's birth certificate, and the consent of the child's legal representatives (one of them) to accompany them.

Yes, if you plan to be absent for more than 24 hours, please notify the administration.

No. We guarantee that the resort does not transfer guests' personal information to third parties, except in cases where providing information is a special obligation under Russian law. Guests must present an identity document upon check-in.

Yes, the sanatorium has a sports hall and a gym, as well as an outdoor tennis court, table tennis, billiards, a shooting range, and sports equipment rental.

Yes, there is a swimming pool with 4 lanes, each 25 meters long.

Yes, the sanatorium has a Finnish sauna, an infrared cabin, a solarium, and a spa capsule. Cosmetic services are also available. You can find detailed prices for all services on the sanatorium’s website.

The set of medical procedures depends on the medical treatment program you choose. You can view the details of each program and its included services on the official website.

The sanatorium offers a general wellness program — the “Classic Sanatorium Treatment” — as well as specialized programs for musculoskeletal system diseases, nervous system, digestive system diseases.

Yes, the sanatorium has a valid medical license. It is registered on the website of the Federal Service for Surveillance in Healthcare (Roszdravnadzor): www.roszdravnadzor.gov.ru.

License number: №ЛО041-01126-23/00370651.

The medical profile of the sanatorium includes diseases of the digestive system, the musculoskeletal system and connective tissue, and the peripheral nervous system.

You can view the list of additional medical procedures on the website.

Payment can be made in cash or by card at any bank.

This is because the rate provided at the reception desk does not include any possible discounts on promotions and special offers, as is the case when booking on the official website.

Dynamic pricing depends on the resort's occupancy, medical program, and seasonality.

The price of a spa treatment package includes accommodation in the selected room category, meals, medical services according to the package type, and cultural and leisure activities according to the schedule. The detailes of services are available in the description of your selected package.

Yes.

The daily cost of a spa stay is indicated per person on the invoice. When calculated on the website, this amount depends on the number of guests, the selected medical program, and the room category.

Yes, this is possible. Please inform the reception desk.

No.

To pay by bank transfer, please send a request to booking.zz@rzdz.ru and include your company details. We will send you a draft contract and issue an invoice.

No.

Sanatorium and resort treatment, as well as paid medical services, are not subject to VAT. Additional services are subject to VAT.

There are no mandatory fees for the resort. However, additional services are available for a fee; prices are available on the website.

Confirmation of successful payment is a receipt sent via email after booking, along with a confirmation from the resort. If a duplicate receipt is needed, the guest can notify the receptionist.

The resort operates on a guaranteed reservation basis, with a minimum 30% deposit. The remaining amount is paid directly at the reception desk.

The cost of a spa treatment stay depends on the date of your visit, the chosen medical program, and the room category. You can calculate the price and make a reservation on the website.

Pensioners do not receive discounts; however, on the website you can take advantage of beneficial rates for AZIMUT Bonus loyalty program members, as well as book early-bird offers or non-refundable rates.

When accommodating a large group or purchasing a health resort vacation at the company's expense, you must contact the sales department by phone at +7 (35253) 690 09.

Children can stay at the sanatorium with their parents from birth (0+). Health and wellness packages are available from the age of 4. You can check the prices on the website.

You can activate your account and confirm participation in the AZIMUT Bonus loyalty program in the welcome email that we will send to your email address after registration. Don’t forget to confirm your participation in order to earn points for stays at hotels within the chain.

No, two people cannot use the same AZIMUT Bonus card. The AZIMUT Bonus loyalty card is strictly personal and cannot be transferred to another person.

Within the AZIMUT Bonus loyalty program, you can use your accumulated points in the following ways:

1. Book a points-based rate on our website and fully pay for your stay using your accumulated points.
2. Convert AZIMUT Bonus points into partner program points in your personal account on the website, under the “Partner Programs” section.

The loyalty program discount for AZIMUT Bonus is available only when booking on our official website through your personal account.

You can use your AZIMUT Bonus points by selecting a points-based rate on our official website and paying the full cost of your stay with them. More details: https://azimuthotels.com/en/bonus.

AZIMUT Bonus program members have access to 4 statuses, which are assigned based on the number of points and nights earned over 365 days:

Bonus, Silver, Gold, and Platinum.

Each status allows the loyalty program member to enjoy privileges at participating AZIMUT hotels.*
A detailed list of privileges can be found in the AZIMUT Bonus Benefits section.

These privileges are available only to the AZIMUT Bonus program member whose name is registered on the website and whose bonus account is registered. They are provided to the member based on their status on the date of arrival at the hotel and provided that the booking is made through the company's official sales channels: the official website, phone.

* A-Hotels do not participate in the AZIMUT Bonus loyalty program.

Maintaining your loyalty program status depends on how frequently you visit AZIMUT hotels and how many points and/or nights you have accumulated.

The loyalty program has four statuses, which are awarded based on the number of points and nights you have accumulated. You are initially assigned Bonus status. Your status changes once you meet the status requirements below:

Silver Status: from 70,000 points and/or 10 nights,
Gold Status: from 150,000 points and/or 30 nights,
Platinum Status: from 300,000 points and/or 50 nights.

If, within 12 months of being assigned a Silver, Gold, or Platinum status, Once you confirm your status by accumulating the required number of points or nights (for example, for Gold status, it's 150,000 points or 30 nights), you retain your current status for another 12 months. Therefore, when your status expires, your new status is calculated based on the number of points and nights accrued to your account over the 12 months since you were assigned the status.

You can track your points and nights balance in your personal account.

You don't need to present your card to receive the discount. You can book your stay at special rates for loyalty program members only on our official website.

Platinum loyalty program members can receive a 20% discount at bars and restaurants on the hotel premises by closing the account on a room number, providing their AZIMUT Bonus membership number in advance.

Yes, we have a license, and it can be viewed here.

Prices for services can be viewed in the “Medical Services” section.

No.

Yes.

No.

Passport with a border crossing stamp or identity document, and a migration card (for visa-required foreign citizens, the passport also contains a visa stamp).

You can cancel your reservation yourself in your personal account on the website, provided you meet the cancellation deadline for your chosen rate. For further questions, you can contact the resort directly; phone number and email address are listed in the Contacts section of the website.

The late cancellation fee depends on the terms of the booked rate. Cancellation deadlines are specified in the booking confirmation.

Card refunds can rarely take up to 45 business days, depending on the partner banks' operations. However, they usually occur within a few days. You must complete a refund application.

For non-guaranteed check-in (without prepayment), the reservation may be cancelled after 3 banking days. Guaranteed reservations are held until 12:00 PM local time on the day following the check-in date.

You can change your stay dates the same way you booked your stay, that is, in your personal account, through the booking department, or by sending a request to the agency through which you made the booking.

Guests can change their room category in their personal account when booking through the website. When booking by phone or email, changes are made by phone or email. If you wish to change your room category upon arrival, please notify the receptionist at the front desk. When upgrading, you will be charged the difference between the category you booked and the one you wish to upgrade to, at the rate in effect on the current date. Loyalty program members have separate terms and conditions.

If the fare conditions allow it, refunds will be made using the same payment method.

Yes, the hotel offers accessible features to ensure a comfortable stay for guests. For more information on the availability of special rooms and services, please contact the hotel directly. Our staff will be happy to advise and help you find the perfect accommodation.