About sanatorium

Sanatorium Dolina Narzanov Nalchik is located in one of the most picturesque corners of the city — Dolinsk, where the mountain landscapes of the Caucasus captivate from the very first glance. Surrounded by nature, the resort boasts a unique wellness infrastructure: its own storage of healing Tambukan mud, as well as mineral springs with thermal, iodine-bromine, and nitrogen-thermal waters. The pride of the complex is a year-round swimming pool filled with natural nitrogen-thermal water, where guests can enjoy bathing even in the middle of winter. Guests are guaranteed comfortable rooms, attentive service, professional wellness treatments, balanced meals, and, of course, rest in the midst of incredibly pure mountain air. It’s a place where everyone can find harmony, health, and inspiration.

What's nearby

Sights
  • Elbrus region
    Blue lakes
    Chegem waterfalls
    Gedmish Waterfall
    Chateau Erken
    Ullu Tau Mountain
Location
  • City center
    Nalchik Bus Station
    Nalchik Railway Station
    Nalchik Airport
    Pyatigorsk Railway Station
Entertainment
  • Tour desk
    Sports equipment rental
    Outdoor pool with mineral water
    Animation and leisure programs
Good place
Good place
Номинация «Отпуск для здоровья» премии «Маршрут построен»
Номинация «Отпуск для здоровья» премии «Маршрут построен»

Dolina Narzanov Nalchik

FAQ

Are guests permitted to light candles in their rooms?
In accordance with fire safety regulations, lighting candles in guest rooms is strictly prohibited.
Could you provide information about the bed sizes?
The size of the beds varies depending on the room category, from single beds (90×200 cm) to double beds (160×200 cm and 180×200 cm). For more details, please inquire when making a reservation.
Is there a freezer in the fridge?
The minibars provided in the rooms do not include freezer sections.
Are the rooms equipped with cable television?
Rooms are not equipped with cable television.
Does the room come with an electric kettle?
Each room is equipped with an electric kettle, allowing guests to enjoy tea at their convenience.
What time is check-in at the sanatorium?
You can check in from 2:00 PM. Our front desk is open 24 hours a day.
Can I leave my luggage somewhere before check-in and after check-out?
We don’t have a separate luggage room, but you’re welcome to leave your bags in a special area in the lobby. It’s under video surveillance and available both before check-in and after check-out — super convenient!
Is it permitted to leave the sanatorium premises during the course of my stay?
You are free to leave the sanatorium grounds during your stay. If you plan to be away for more than 24 hours, please inform the administration in advance.
Do you offer accessible rooms for guests with reduced mobility?
Regrettably, the sanatorium does not currently offer specially adapted rooms for guests with reduced mobility.
At what time and in what format is breakfast served? How much does it cost?
Guests are provided with three meals a day under a menu-order system, which enables them to select preferred dishes. Breakfast, lunch, and dinner are included in the cost of the stay and are served at designated times.
Does the menu include vegan dishes, allergy-conscious meals, or other types of special dietary accommodations?
Currently, the sanatorium is unable to provide vegan dishes or accommodate guests with food allergies or other special dietary needs.
Does the sanatorium offer room service for meals and beverages?
The sanatorium does not provide room service for meals or drinks.
Are halal meals available?
es, we offer halal-friendly meals that meet dietary guidelines.
Is it allowed to bring a dog or cat to the sanatorium?
Accommodation with pets is not available at the sanatorium.
How can I call the reception desk?
To contact the reception desk, please call: +7 (86627) 2-03-67. We are available 24/7 and always ready to assist you.
Do the sanatorium rooms have air conditioning?
Air conditioning is available in the “Suite” rooms located in Building 1, as well as in all rooms in Building 2.
Is there a laundry service at the sanatorium?
Each building of the sanatorium has utility rooms with washing machines that guests can use independently.
Is there a children's menu and a high chair available in the restaurant?
At this time, the restaurant does not offer a separate children’s menu or special high chairs for kids.
What are the rates for children's accommodation? What is the price for a baby cot?
A baby cot (up to 4 years old) is provided for an additional fee of 500 rubles for the entire stay. Please inform the reservation department in advance if you plan to stay with a child and specify their age. Children from 0 to 4 years old stay with their parents for free without an extra bed. Meals (breakfast, lunch, and dinner) included in the adult rate are also provided free for the child. Children aged 4 and older are accommodated according to the full rates of the sanatorium at the time of booking. The extra bed could be a fold-out bed or a sofa, depending on the room category
Is stroller rental available at the sanatorium?
A stroller rental is available at the sanatorium. The cost is 500 rubles for the entire stay. Availability can be confirmed at the reception desk.
Do I need to leave a deposit?
A security deposit is not required upon check-in at the sanatorium.
Do guests have to pay a resort fee at the sanatorium?
No, we don’t charge a resort fee.
Does the staff speak English?
Yes, some staff members speak English and will be able to assist you if needed.
Do you register foreign citizens?
The sanatorium registers foreign citizens in accordance with the current legislation of the Russian Federation.
Can I obtain a voucher for a tourist visa at the sanatorium?
Unfortunately, the sanatorium does not provide tourist vouchers required for obtaining a visa to Russia.
What documents are required for the registration of foreign citizens?
To register foreign citizens at the sanatorium, the following documents are required: Passport of the foreign citizen – must be valid for the entire duration of the stay. Migration card – completed upon entry into Russia and presented at check-in. Visa (for citizens of visa countries) – attached to the passport; must be valid and correspond to the purpose of the visit (e.g., tourist, business, etc.). Notification of arrival – completed by the sanatorium staff based on the provided documents. Guests are not required to handle this themselves.
What is the procedure for cancelling a reservation?
Reservations may be cancelled through your personal account on our website, as long as the cancellation is made within the time frame allowed by the conditions of your chosen rate. For further assistance, you may contact the sanatorium directly. Our phone number and email can be found in the Contacts section.
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Phone number
+7 (86627) 2 03 67 Служба приема и размещения гостей
+7 (800) 555 27 77 Отдел бронирования
+7 (86627) 2 03 53 Отдел продаж
+7 (86627) 2 03 52 Отдел продаж
Legal entity
АО "РЖД-ЗДОРОВЬЕ"
INN/KPP
7703715816/072543001
OGRN
1107746105610


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