Dolina Narzanov Nalchik

The rooms are equipped with tea stations and tea sets (cups and saucers).

Toiletries are provided on the day of arrival and thereafter upon request.

Shaving toiletries are provided upon request at check-in.

Wi-Fi is available in all rooms and throughout the sanatorium’s territory. It is provided free of charge.

Yes, but not in all room categories.

A corkscrew can be provided upon request.

Rooms differ in size, level of comfort, and the availability of additional sleeping places.

No, smoking is prohibited inside the sanatorium building. Smoking is only allowed in specially designated areas. A fine is charged for smoking in the room.

In accordance with fire safety regulations, lighting candles in guest rooms is strictly prohibited.

The size of the beds varies depending on the room category, from single beds (90×200 cm) to double beds (160×200 cm and 180×200 cm). For more details, please inquire when making a reservation.

All rooms have private bathrooms.

Each building of the sanatorium has a dedicated ironing room.

There is a minibar in each room for cooling drinks.

The minibars provided in the rooms do not include freezer sections.

A laundry room with washing machines is available on the ground floor of each resort building.

Rooms are not equipped with cable television.

Each room is equipped with an electric kettle, allowing guests to enjoy tea at their convenience.

No, everything is included in the price of the package. Any damage to the bed linen or towels is charged separately.

Rooms are cleaned daily. Bed linen is changed once every four days, and towels are replaced upon request. To request fresh towels, please leave the used ones on the bathroom floor.

From Nalchik Airport, you can take a taxi, a bus, or minibus No. 17 to the intersection of Pushkin Street and Keshokova Street. Then change to minibus No. 13 and ride to the final stop.

The nearest public transport stop is right next to the main entrance of the resort.

Guests of the sanatorium can use a paid, secure parking facility.

There is no dedicated parking area for motorcycles.

A VTB bank ATM is available at the sanatorium.

The most convenient way to reach the sanatorium is by taxi, bus, or minibus (marshrutka) No. 19 or No. 2 to the stop “Universal Store ‘Vester-Hyper’”, then transfer to bus or marshrutka No. 13 and ride to the final stop.

You can reach the city center by taxi or by bus No. 13.

The sanatorium is located near the railway station. You can reach the cities of Essentuki, Zheleznovodsk, Pyatigorsk, and Mineralnye Vody by commuter train. You can also use minibuses (marshrutkas) to the Caucasian Mineral Waters cities, which depart from the railway station.

Early check-in is available subject to room availability. If booked in advance and required from 00:00 to 13:59, an additional charge of 50% of the room rate for the arrival day is applied under the hotel tariff, in accordance with Clause 27 of the Decree of the Government of the Russian Federation dated 18.11.2020 No. 1853 “On Approval of the Rules for the Provision of Hotel Services in the Russian Federation”.

For members of the AZIMUT Bonus program, early check-in may be provided free of charge from 09:00, subject to availability.

Late check-out availability is confirmed on the day of departure. If the stay is extended from 12:00 to 18:00 on the same day, a charge of 25% of the daily room rate applies according to the hotel tariff valid on the day of departure. If the guest stays in the room after 18:00, 50% of the daily rate is charged.

For AZIMUT Bonus members, late check-out until 16:00 may be provided free of charge, subject to availability.

We don’t have a separate luggage room, but you’re welcome to leave your bags in a special area in the lobby. It’s under video surveillance and available both before check-in and after check-out — super convenient!

Yes, we welcome guests 24/7.

To check in at the sanatorium, guests are required to present the following documents: A valid Russian passport (for citizens of the Russian Federation). For children under the age of 14, a birth certificate is required. A valid health resort referral form (sanatorium-resort card) issued no more than 2 months prior to arrival. This document can also be issued at the sanatorium for an additional fee. For children aged 4 and above: A sanatorium-resort card (Form 076/u), A recent test result for enterobiasis (no older than 10 days), A dermatologist’s certificate confirming the absence of contagious skin diseases. Children under 4 years of age are not eligible for sanatorium treatment. However, they may be accommodated at the facility provided all other documents (except the sanatorium-resort card) are submitted. Additionally, minors (under 18 years old) who arrive without their legal guardians must be accompanied by an adult presenting a notarized letter of consent from one of the legal guardians authorizing the child’s stay.

No, all guests staying in the room must present a passport at check-in.

A sanatorium staff member will be able to find your reservation using your first and last name.

Yes. For check-in to the health resort (sanatorium), minors under the age of 14 must be accompanied by a parent, adoptive parent, guardian, or another accompanying adult, who must present:

• a valid identity document,
• the minor's birth certificate,
• and written consent from one of the child's legal representatives authorizing the accompaniment.

Check-in of minors aged 14 and older without their legal representatives present is permitted upon presentation of:

• the minor's identity document,
• and written consent from one of their legal representatives.

You are free to leave the sanatorium grounds during your stay. If you plan to be away for more than 24 hours, please inform the administration in advance.

No. We guarantee that the sanatorium does not share guests’ personal data with third parties, except in cases where providing information is a legal obligation under the laws of the Russian Federation. However, guests are required to present an identity document at check-in.

Yes, the resort provides three meals a day with a menu-order system.

There is a store just 100 meters from the main entrance.

There is a café on the resort grounds serving traditional local cuisine.

Guests are provided with three meals a day under a menu-order system, which enables them to select preferred dishes. Breakfast, lunch, and dinner are included in the cost of the stay and are served at designated times.

No.

Yes, we welcome guests 24/7.

Yes, there is a tour desk at the sanatorium.

Yes, guests can work on their laptops in the lobby.

Yes, there are designated smoking areas at the sanatorium.

Yes, the sanatorium’s buildings are equipped with elevators.

To contact the reception desk, please call: +7 (86627) 2-03-67. We are available 24/7 and always ready to assist you.

Connection to the Wi-Fi network is made using the room number.

Guests are allowed to stay in the sanatorium from 8:00 to 22:00.

You can find information on all services on the official website, as well as from the reception staff or by calling from your room at +7 (86627) 2 03 67.

Air conditioning is available in the “Suite” rooms located in Building 1, as well as in all rooms in Building 2.

Yes, there is a physical therapy exercise room at the sanatorium.

Yes, the sanatorium features an infrared cabin and a cedar mini-sauna, various spa body wraps, and consultations with a cosmetologist.

Yes, you can attend hydrokinesitherapy sessions or visit the outdoor pool with nitrogen-thermal water.

For more information, please contact the reception or call +7 (86627) 2 03 67.

The set of medical procedures depends on the treatment program selected at the time of booking. You can view the details of the programs on the website.

The sanatorium offers the following treatment programs: hydrotherapy, mud therapy, thermotherapy, carboxytherapy, and instrumental physiotherapy.

Да, ее можно найти на официальном сайте.

Main medical profile:

• diseases of the nervous system
• diseases of the genitourinary system
• diseases of the digestive system
• diseases of the musculoskeletal system and connective tissue
• endocrine system diseases, nutritional and metabolic disorders
• diseases of the circulatory system

С дополнительными медицинскими процедурами можно ознакомится на сайте.

Yes. For the check-in of minors under the age of 14, a parent, adoptive parent, legal guardian, or another accompanying adult must present a valid identification document, the child's birth certificate, and written consent from one of the child's legal representatives authorizing the accompaniment. Minors aged 14 and over may check in without a legal representative present, provided they present their own identification document and written consent from one of their legal representatives.

No.

Yes, the resort has a children’s playroom without supervision.

A baby cot (up to 4 years old) is provided for an additional fee of 500 rubles for the entire stay. Please inform the reservation department in advance if you plan to stay with a child and specify their age. Children from 0 to 4 years old stay with their parents for free without an extra bed. Meals (breakfast, lunch, and dinner) included in the adult rate are also provided free for the child. Children aged 4 and older are accommodated according to the full rates of the sanatorium at the time of booking. The extra bed could be a fold-out bed or a sofa, depending on the room category

You can pay either in cash or by credit/debit card.

The rate available at the reception desk does not include promotional discounts or special offers that may be available when booking through our official website. As a result, the website rate may be lower than the rate quoted on arrival.

Room rates are based on dynamic pricing and may vary depending on the resort's occupancy, the time of year, and the medical treatment program selected.

The health resort package includes accommodation in your chosen room category, meals, a medical treatment program, and cultural and entertainment activities. For a detailed list of included services, please refer to the description of your selected package.

Yes, all receipts issued by the resort include a QR code.

The daily rate shown on the invoice is charged per person. When calculating the cost on the website, the final price is based on the number of guests, the selected treatment program, and the chosen room category.

Yes, this is possible. Please inform the reception desk if you would like to split the payment.

To guarantee your reservation, a prepayment of at least 30% of the total invoice amount is required. The remaining balance may be paid at the reception desk when you arrive.

For payment by bank transfer, please send a request to info.dnn@rzdz.ru and include your company's details. We will then issue an invoice for payment.

Sanatorium treatment and paid medical services are exempt from VAT. All other paid services are subject to VAT.

A payment receipt is sent to your email after the reservation is made, along with the confirmation from the resort. This receipt confirms that your payment has been successfully processed. If you need a duplicate copy of the receipt, please contact the reception desk.

A security deposit is not required upon check-in at the sanatorium.

There are no mandatory fees charged by the sanatorium. However, additional services are provided for an extra charge; prices can be found on the official website.

The cost of a sanatorium-resort stay depends on the travel dates, the selected medical program, and the room category. You can calculate the price and make a reservation on the website.

There are no discounts for pensioners. However, you can take advantage of special rates for members of the AZIMUT Bonus loyalty program on the website, as well as benefit from early booking offers.

You can activate your account and confirm participation in the AZIMUT Bonus loyalty program via the welcome email that will be sent to your email address after registration.

Don’t forget to confirm your participation in order to earn points for stays at AZIMUT hotels.

No, two people cannot use the same AZIMUT Bonus card.

The AZIMUT Bonus loyalty card is strictly personal and cannot be transferred to another person.

As part of the AZIMUT Bonus loyalty program, you can use your points in the following ways:

1. Book a points-based rate on our website and fully pay for your stay using your accumulated points.
2. Convert AZIMUT Bonus points into partner program points in your personal account on the website, in the “Partner Programs” section.

The AZIMUT Bonus loyalty discount is available only when booking through our official website in your personal account.

You can use AZIMUT Bonus points by selecting a points-based rate on our official website and paying the full cost of your stay with them.

More details are available at: https://azimuthotels.com/en/info/bonus.

Maintaining your status in the loyalty program depends on how often you stay at AZIMUT hotels and how many points and/or nights you accumulate.

The loyalty program has four status levels based on the number of accumulated points and nights. You are initially assigned the Bonus status. Your status changes as soon as you meet the requirements for a higher level, as shown below:

• Silver status: from 70,000 points and/or 10 nights
• Gold status: from 150,000 points and/or 30 nights
• Platinum status: from 300,000 points and/or 50 nights

If within 12 months from receiving Silver, Gold, or Platinum status you confirm it by accumulating the required number of points or nights (for example, for Gold status — 150,000 points or 30 nights), you retain your current status for another 12 months.

Thus, when your status period expires, your new status is recalculated based on the number of points and nights accumulated in your account over the 12 months since the status was assigned.

You can track your points and nights balance in your personal account.

Предъявлять карту для получения скидки не нужно. Забронировать проживание по специальным тарифам для участников программы лояльности можно только на нашем официальном сайте.

Скидка 20% в барах и ресторанах отеля предоставляется участникам программы лояльности со статусом Платиновый при условии, что счёт будет закрыт на номер комнаты и заранее указан номер участника программы AZIMUT Bonus.

Yes, we have a license, and it can be viewed here.

Prices for services are available in the ‘Medical Services’ section under ‘Documents required for check-in to the sanatorium’.

The documents can be viewed here.

To register foreign citizens at the sanatorium, the following documents are required: Passport of the foreign citizen – must be valid for the entire duration of the stay. Migration card – completed upon entry into Russia and presented at check-in. Visa (for citizens of visa countries) – attached to the passport; must be valid and correspond to the purpose of the visit (e.g., tourist, business, etc.). Notification of arrival – completed by the sanatorium staff based on the provided documents. Guests are not required to handle this themselves.

Reservations may be cancelled through your personal account on our website, as long as the cancellation is made within the time frame allowed by the conditions of your chosen rate. For further assistance, you may contact the sanatorium directly. Our phone number and email can be found in the Contacts section.

Any late cancellation fee depends on the conditions of the rate you have booked. The applicable cancellation policy and deadlines can be found in your booking confirmation.

Refunds to a bank card may, in rare cases, take up to 45 business days due to the processing times of partner banks. However, most refunds are processed within a few days. To receive a refund, you will need to complete and submit a refund request form.

In case of a non-guaranteed booking (without prepayment), the reservation may be cancelled after 3 banking days.

Guaranteed bookings are held until 12:00 local time on the day following the arrival date.

To change your stay dates, please use the same booking channel through which the reservation was made. This may be your online account, our reservations department, or the travel agency that handled your booking.

Guests who booked through the website can change their room category in their personal account. If the reservation was made by phone or email, any changes can be arranged by contacting us by phone or email.

If you would like to change your room category upon arrival, please inform the reception manager. Upgrading to a higher room category requires payment of the difference between the booked category and the desired category at the current applicable rate. Special conditions may apply to members of the loyalty program.

Refunds for early departure are available if allowed under the conditions of your booked rate. Any refund will be processed using the same payment method used for the original payment.

Yes, the hotel provides accessibility features to ensure a comfortable stay for guests with disabilities.

For detailed information, availability of specially equipped rooms, and additional services, we recommend contacting the hotel directly — the staff will be happy to advise you and help you choose the most suitable accommodation option.